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Minggu, 15 Mei 2011

[M317.Ebook] Download Foundation of Intelligent IT Operations: CMDB and Service Maps, by Mr. Prafull Verma, Mr. Mohan Kewalramani, Mr. Kalyan Kumar

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The scale of enterprise IT environments are growing rapidly and computing resources are deployed in abundance. Consequently, management of IT operations gets increasingly complex. Service Maps and the CMDB (Configuration Management Database) are key tools to enable an organization to intelligently manage the complexity of dependencies and relationships between components. Theoretically, this sounds reasonable and easily achievable, especially since the concept of a CMDB was introduced in ITIL v2 more than a decade ago and the assumption is that almost all organizations that have adopted ITIL would have a CMDB and be delivering on its intended objectives. The reality is far removed from theory though. Designing, implementing and maintaining a sensible CMDB that is fit for purpose and does not end up being a project set up for failure requires more than just theoretical knowledge. Additionally, with the rapid adoption of cloud computing, Internet of Things (IoT) and other disruptive technologies in an increasingly complex multi supplier environment with implementations of “Service Integration and Management (SIAM)”, the old school vision of the CMDB needs to be designed with a renewed perspective to keep it relevant to our IT environments today. This book tries to educate IT generalists with the basics of a CMDB and service maps without the need for understanding technology or any specialist tools, while trying to guide IT service management professionals to build an intelligent information system that produces real benefits to support the management of IT services by having a reliable and enriched source of information, that helps in making better, more informed decisions.

Sales Rank: #1270395 in Books
Published on: 2015-11-11
Original language: English
Number of items: 1
Dimensions: 9.00" h x .39" w x 6.00" l, .52 pounds
Binding: Paperback
172 pages

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0 of 0 people found the following review helpful.
it's a wonderful piece for all peole involved on ITIL
By Amazon Customer
it's a wonderful piece for all peole involved on ITIL

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Jumat, 13 Mei 2011

[X543.Ebook] Free PDF "If I touch the Depth of Your Heart ... ": The Human Promise of Poetry in Memories of Mahmoud DarwishFrom Ahead Publishing House (imprin

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This 2009 (VII) special issue of Human Architecture: Journal of the Sociology of Self-Knowledge entitled "'If I touch the depths of your heart': The Human Promise of Poetry in Memories of Mahmoud Darwish," is a commemorative issue on the life and poetry of the late Palestinian poet, Mahmoud Darwish, co-edited by a group of UMass Boston faculty and alumni. Other than keynote opening statements, the special issue is comprised of a selected series of longer and shorter poems by Mahmoud Darwish, followed by commemorative poetry and essays/articles that directly or indirectly engage with Mahmoud Darwish's work and/or the subject matter of his passion and love, Palestine and human rights and dignity. Contributions include: Selections from the poetry of the late Mahmoud Darwish in two recently published collections: If I Were Another: Poems (Farrar, Straus and Giroux, 2009) translated by Fady Joudah, and another, A River Dies of Thirst: Journals (Archipelago, 2009), translated by Catherine Cobham; keynote contribution by UMass Boston Provost Winston Langley, keynote contribution of a poem by Martha Collins; and commemorative poetry or prose by the Palestinian-American poet, writer, and scholar Lisa Suhair Majaj, Amy Tighe, Dorothy Shubow Nelson, Robert Lipton, Joyce Peseroff, Shaari Neretin, and Jack Hirschman; included are also essays/articles by Leila Farsakh, Rajini Srikanth, Erica Mena, Kyleen Aldrich, Nadia Alahmed, and Patrick Sylvain. Co-editors of the special issue were (alphabetically) Anna D. Beckwith, Elora Chowdhury, Leila Farsakh, Askold Melnyczuk, Erica Mena, Dorothy Shubow Nelson, Joyce Peseroff, Rajini Srikanth, and Mohammad H. Tamdgidi (journal editor-in-chief). Human Architecture: Journal of the Sociology of Self-Knowledge is a publication of OKCIR: The Omar Khayyam Center for Integrative Research in Utopia, Mysticism, and Science (Utopystics). For more information about OKCIR and other issues in its journal's Edited Collection as well as Monograph and Translation series visit OKCIR's homepage.

Published on: 2009-01-01
Original language: English
Number of items: 1
Dimensions: 10.00" h x .35" w x 7.01" l, .66 pounds
Binding: Paperback
166 pages

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Kamis, 12 Mei 2011

[D861.Ebook] PDF Ebook Juran's Quality Planning and Analysis for Enterprise Quality (McGraw-Hill Series in Industrial Engineering and Management), by Frank Gryna

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Through four editions, Juran’s Quality Planning and Analysis has provided students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques.

The fifth edition of this highly regarded classic book on managing for quality, Juran’s Quality Planning and Analysis for Enterprise Quality, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of today’s leading trainers and practitioners at the Juran Institute: Dr. Richard Chua, Executive VP and Joseph A. DeFeo, President & Executive Coach.

The trademark Juran Institute approach has been retained, developing the viewpoint that the achievement of quality products and services requires the application of managerial, technological, statistical, and behavioral actions throughout all functions of an organization. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in enterprise quality.

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Sales Rank: #882783 in Books
Brand: Example Product Brand
Published on: 2005-12-16
Ingredients: Example Ingredients
Format: Abridged
Original language: English
Number of items: 1
Dimensions: 9.30" h x 1.40" w x 7.60" l, 3.04 pounds
Binding: Hardcover
704 pages

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1 of 3 people found the following review helpful.
Great Reference book
By B. A. Crawford
Not sure if I would have suggested to use this book with a college course, but I consider it an invaluable resource book; especially since I am starting my own business.

8 of 8 people found the following review helpful.
Updated classic
By B. Stockhoff
This book provides an exceptionally comprehensive treatment of managing for quality in the context of an overall enterprise (take a look at the table of contents). It is a great introductory text to the basic concepts of quality management that underly various continuous improvement initiatives of recent years (e.g., Lean Six Sigma), with lots of real-life examples to help illustrate important tools and methods. Additionally, it is a practical reference for more detailed topics such as statistical data analysis, hypothesis testing, and DOE. This is a new edition (the prior edition was published in 2001), and has some new features that help facilitate its use as a course textbook, including Minitab� problem sets, instructor's manual, and web links. Unlike some technical texts, it does a good job in treating topics in bite-sized sections that don't leave the reader exhausted. I'd recommend this book to anyone that practices quality management, may be involved in quality improvement initiatives, or is in operations or engineering disciplines.

0 of 0 people found the following review helpful.
Good primer on quality
By Amazon Customer
I had to read this for a systems analysis class. Book was fairly interesting and not nearly as dry as I had expected.

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Sales Rank: #8642154 in Books
Published on: 1600
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Jumat, 06 Mei 2011

[W333.Ebook] PDF Ebook The Timer, by Arden Banks

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Young Adult/Fantasy/Science Fiction - Ages range 12 and up

FROM THE EDITOR

One of the reasons why I admire Arden Banks as a debut author is because of her impressive talent writing fantasy science fiction in such a way that it keeps you on the edge of your seat.
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EDITOR
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Compelled to defend a fierce girl named Jade, Ethan urges those he befriends to escape. They have a chance at freedom, except for one minor detail—each timer counts down the hours until they reach their nineteenth birthday and only seven chosen teens will live.

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Every…second…counts.

Sales Rank: #305306 in eBooks
Published on: 2016-02-09
Released on: 2016-02-09
Format: Kindle eBook

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7 of 7 people found the following review helpful.
Countdown to Death; Happy Birthday
By Liquid Frost
Memory-wiped teens find themselves on a communal farm. They are, in essence, slave labor as they have no freedom, no reprieve from the work, and are under constant guard by the Enforcers. Their goal - to become one of the Elite Seven - means they survive past their 19th birthday. All are fitted with a wrist watch that tells them, to the exact second, how long they have to prove their worth. Those not selected...die.

Those in power have little affinity or compassion for the children and see them more as a means to an end. Why 19? This is fleshed out in the story. Also, their situation is described in full detail, less one bit - their individual past. Since they'd all have back stories, perhaps they'd come about in following books.

What you ultimately get from this debut author is a YA, dystopian story surrounding a core group of teens. This group sets off to destroy the relay that controls the countdown-to-death, but what they find is something much larger and unsettling. To divulge more would lead to spoilers. The book could stand-alone, but definitely ends as a launch to follow-up works.

For me, this book was a slow start and a bit to young on the YA scale. It is pretty clean and does have some violence and death. I'd be fine having my teen read this book.

When it comes to books, three-stars isn't a critical rating. It simply means there was some entertainment value, but doesn't stand out.

9 of 11 people found the following review helpful.
with seemingly great character development
By Orneryirishvixen
It started out really well, with seemingly great character development, but it quickly devolved into a too-rushed mash-up of a story. It had great potential, but it seems like the author decided about 15% into it that itneededtogetdonerightnow (that is how it read for me).

3 of 3 people found the following review helpful.
Gritty, Gripping and Fantastic!
By Nicole
*spoiler free*
I'm new to reading YA, this is my fourth novel of the genre and i highly enjoyed it!
I actually read through it in a few days, finding it very hard to put down. Arden Bank's writing is exceptional, it flows so well and I never had any problem following along with the story line. Its with few authors you can say that it comes 'natural' to them and Arden is definitely one of those. Her characters where well developed, and the charisma they had with one another (particularly Ethan, Box and Jade, the main characters) was fantastic. It was hard for me to choose which of the three I liked the best!
The story is a gritty one, but imaginative. There are so many twists and turns that drag you in further into this fast pace, and at times nerve-wrecking, world (will they become one of the elite? Or will they end up dying?!). The story is not without a little humor though, often times thrown in when you least expect it and making the story more loved.
I can tell you right now I'm looking forward to any other work this author puts out.

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Sabtu, 30 April 2011

[K294.Ebook] Ebook Free Homeless at Harvard: Finding Faith and Friendship on the Streets of Harvard Square, by John Christopher Frame

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Harvard Square is not only the business district around Harvard University, it's also a gathering place for some of the city's homeless.

What is life like for the homeless people who live in Harvard Square? Do they have anything to tell others about life? And God?

While finishing up his degree at Harvard, John Christopher Frame stepped outside the walls of academia and onto the streets, spending a summer with this homeless community.

During those ten weeks, John better understood a world he had known only from the outside, becoming even more aware of not only what the homeless did, but who the homeless are.

In this unique book, the author's narrative is blended with the words of four of John's street companions. They share their own stories, offering first-person-insider perspectives of life as they see it.

Homeless at Harvard shows how John learned with, from, and about his homeless friends, sharing an unforgettable story--told together--of life on the streets.

Sales Rank: #1356101 in Books
Brand: HarperCollins Christian Pub.
Published on: 2013-08-11
Released on: 2013-08-11
Original language: English
Number of items: 1
Dimensions: 7.13" h x .59" w x 5.00" l, .30 pounds
Binding: Paperback
208 pages

Review
Spending a summer living on the streets of Harvard Square in Cambridge, Mass., Frame recounts his experiences and education in the ways of being homeless, in this, his debut effort. 'Divinity John,' as he comes to be called, offers an account more personal than academic, its anthropology and theology distinguished by a warmth missing in other books on the same topic. This is not a systematic treatment of strategies for alleviating homelessness. Instead, it is a narrative with firsthand accounts from the author and some of the homeless people he befriends, meant to humanize the marginalized 'other' and introduce the reader to how homeless people live. Mirroring the author's own perspective shift, the book leads the reader to recognize the struggles of homeless people, as well as their humanity, community, and their distinct desire for forming relationships. The book is touching, and well worth the read, if only to provide a more informed view of a group that is frequently misunderstood. -- (Publishers Weekly)

About the Author

John Frame holds master’s degrees from Harvard Divinity School, Anderson University, and Eastern Michigan University. He has worked in local government and has taught courses at several colleges. He enjoys spending time with his wife, whom he met at a souvenir shop in Istanbul, Turkey.

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4 of 4 people found the following review helpful.
Perspective on homelessness
By Amazon Customer
Homeless at Harvard is a story about John Frame and the friends he made while living one summer with the homeless community in Harvard Square. The author himself was not homeless and so did not really experience what it was like to be homeless. He could leave at any time - his new friends could not. Frame, a Harvard student, chose to live within the community in order to gain a better understanding, to build relational bridges, and to share his experience with others (yes, he did it to write a book).

Frame follows a handful of homeless people closely. It's a story but it is not really chronological. Frame jumps back and forth, giving snapshots of life on the street. His stories are touching, poignant, and personal. You really get to "know" his friends, particularly Neal. Like a story, the book has some conflict and some suspense, but what it doesn't have is a tidy ending. While some people seem to end with success - finding a home - others end with a lot of open questions. It's what actually happened, of course, but it also feels like a broader metaphor for homelessness.

One of the more interesting parts of this book is its "in their own words" chapters where Frame's friends share their own stories. Each has a unique perspective on life and theology. Many of the homeless people Frame meets are Christian and some are militant atheist. The book presents a whole range of religious experience. Frame himself is a Christian and shares his faith with the homeless he interacts with. He doesn't really develop theological insights in the book but he (and his homeless friends) do regularly point back to the cross, both as a symbol for salvation and for friendship across boundaries.

The book provides a unique perspective on homelessness, though it is certainly not exhaustive. Frame certainly learned a lot in those ten weeks but the sample size is still small. I would be interested to hear the story of someone who lived for a much longer time on the streets. Of course, the reader does get that through Frame's conversations and the friendships he built in his time in Harvard Square.

If you're interested in the problem of homelessness I recommend this book. It's not a how-to manual for solving the problem but does give a more nuanced look at the face of homelessness. You get to know a diverse group of people who have a diverse set of struggles. I confess: it can be easy to lump all homeless people together or to make broad generalizations. This book is a good antidote to that kind of thinking.

I wanted more answers out of this book - what to give, how to help without hurting - but I didn't really get that. I think that was by design. Frame understands that the problems are complex and so are the needs. Homelessness doesn't have a one-size-fits solution. The answer isn't simple because people aren't simple. Frame wants us to understand that giving a handout is really just a first step in getting to know the homeless on a personal level.

2 of 2 people found the following review helpful.
A Must Read!!!
By Nicole L. Rivera
Homeless at Harvard is the story of a student who decides to spend his summer on the streets of Harvard Square learning about homelessness. Through the story of him and a few of his closest homeless friends, we see what life is really like in the homeless world, and it's not what I expected at all! By the end of the book, though John does not think he did much for the homeless, I believe he did more than he knows. He opened up a world and made it real and relatable for those of us who will never experience what it is like to be without a home.

This book changed forever the way I view the homeless. And it also showed me that just because I don't have money to give to the homeless, doesn't mean I don't have anything to offer them. Sometimes the best thing we can give another soul is what he or she is not asking for--a relationship. Instead of pretending we don't see people, especially those who are not like us, we can smile, say hello, offer a listening ear. So many times, I would be in the car when a homeless man or woman walked by. Knowing I had no money to give to them, I would look away when they came near (I'm not proud of it). But, after reading this book, when we passed by a man asking for change, I smiled at him and waved. It wasn't much, but is was a recognition that he mattered.

I recommend this book to everyone. It will open your eyes to a whole new way of relating, not just to the homeless, but to everyone around you.

Don't miss out on what John's book will do in you life!

Thank you to BookSneeze for providing a complimentary copy of the book :)

1 of 1 people found the following review helpful.
Have you ever wondered what it's like to be homeless?
By Carole Ledbetter
Have you ever wondered what it's like to be homeless? You can learn about it in John Christopher Frame's recent book, Homeless at Harvard, published by Zondervan.

"If you're going to be homeless anywhere, Harvard Square is probably the best place to be," says Chubby John, one of the people the author meets while living on the street at Harvard.

Chubby John adds, ". . .there are services for the homeless in Cambridge and there's no problem raising money. If you're hungry, you just tell somebody walking down the street and somebody's going to buy you a sandwich or a pizza."

Frame, the author of the book, wanted to learn about homelessness from the inside out. While a divinity school student at Harvard, one of his professors suggested translating life experiences into actions in order to serve a greater purpose. So Frame decided to build relationships and share experiences with those who lived on the streets and he chose Harvard Yard as the place to spend ten weeks in the summer.

In his book, Frame introduces us to Neal, Dane, Chubby John, George and others who share the community of the homeless at Harvard.

Many of the chapters are written from the view point of people who live on the streets and are, indeed, homeless.

"On the streets there's more freedom and less rules," says George.

Neal, who is dying of a terminal disease, says he wanted to become an actor but "because of my health I always feel like `What's the use of doing anything because I'm going to die anyway?"

Hank describes the danger of hanging out at "the pit" while other homeless people describe "the Coop" and the "Camp," places familiar to them in their "neighborhood" on the streets.

I found this book a fascinating first-person account of another lifestyle and the lessons learned by the author who spent a summer as a homeless person in Harvard Yard.

I received this book from Thomas Nelson Publishers as part of their BookSneeze program and I was not required to give a positive review.

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Senin, 25 April 2011

[Z714.Ebook] Ebook Human Resource Management for the Tourism, Hospitality and Leisure: An International Perspective, by Tom Baum

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Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure. Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop students' critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.

Sales Rank: #3684497 in Books
Published on: 2006-03-01
Original language: English
Number of items: 1
Dimensions: .62" h x 7.38" w x 9.70" l, 1.46 pounds
Binding: Paperback
326 pages

Review
Preface. 1. People in international tourism, hospitality and leisure: an introduction. 2. The development of tourism, hospitality and leisure and the nature of employment. 3. Tourism, hospitality and leisure labour markets. 4. Tourism, hospitality and leisure: a service focus and the role of people. 5. A dark side to the coin? 6. Cultural diversity in tourism, hospitality and leisure. 7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture. 8. Education, training and development. 9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry. 10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.

About the Author
Tom Baum is Professor of International Tourism and Hospitality Management in The Scottish Hotel School, the University of Strathclyde, Glasgow. Prior to this, he was Professor of International Hotel and Tourism Management and Deputy Dean in the University of Buckingham and has also worked extensively in the tourism industry. He has lectured and consulted in a range of countries in Africa, Asia, the Caribbean and Europe.

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